AccessibilityReturn to top
- Building Stations and Systems for All
- Development of infrastructure and systems that are equitable and easy to use for all potential user groups.
- Every Customer Experience Enhanced
- Providing customers access to tools and information to enable a better customer experience.
- Integrating and Connecting into the Network
- Ensuring the connections between new and legacy infrastructure and systems are seamless and effective.
- Working Together Collaboratively
- Engaging with subject matter experts and people with lived experience to reduce barriers and create inclusive journeys.
- Station design and amenity – wayfinding, primary paths of travel, lift access, accessible toilets, seating and landscaping
- Station interface – transfer from platform to train or station to surrounding streetscape
- Process and systems – hearing aid loop coverage, emergency systems, and information systems
- Disruptions – accommodation for accessible options in alternative transport, communication of information, and evaluation of responses during closures
- Click here to view the Australian Sign Language (Auslan) version of the Project Overview page with text captions.
- Click here to view the Australian Sign Language (Auslan) version of the Project Benefits page with text captions.
- Click here to view the Australian Sign Language (Auslan) version of the Stations & Route page with text captions.
- Click here to view the Australian Sign Language (Auslan) version of the Construction page with text captions.
- Click here to view the Australian Sign Language (Auslan) version of the Planning & Environment page with text captions.
- Click here to view the Australian Sign Language (Auslan) version of the Accessibility page with text captions.
Cross River Rail will deliver a world class infrastructure project to benefit all Queenslanders. With new stations and upgraded rail infrastructure, Cross River Rail is committed to providing equitable experiences for all passenger accessibility requirements. Cross River Rail will engage early, often and genuinely to better understand and respond to the needs of the community.
To support this commitment, the Cross River Rail Delivery Authority has developed an Accessibility Plan which sets out the strategic approach to achieving positive accessibility outcomes. The Accessibility Plan is centred on four core pillars:
To ensure Cross River Rail is responding to the needs of the community, an Accessibility Reference Group was formed in May 2020. The Accessibility Reference Group includes representatives from disability sector organisations and individuals with lived experience across a range of areas including but not limited to physical, cognitive, sensory, life stage and situational disabilities.
The ARG meets monthly with additional special working groups to consult on various areas of the project including:
This regular and genuine consultation allows the Cross River Rail Delivery Authority to capture pain points and identify opportunities early in the design process, to ensure our stations and rail infrastructure are integrated, functional and inclusive. Through consultation with passengers with lived experience, the project can achieve designs that move beyond only compliance with minimum standards and toward best practice outcomes.
Cross River Rail is creating a legacy of inclusion for future Queensland infrastructure projects and the Accessibility Reference Group’s contributions will help ensure Cross River Rail’s new underground and new and upgraded above ground stations are easy to navigate for everyone.
We are in the process of translating certain pages into Australian Sign Language (Auslan) with text captions.
Click below to view the pages to date:
For all accessibility enquiries, please feel free to contact a member of the team using the details below.
If you need an interpreter, call the Translating and Interpreting Service on 13 14 50 and have them contact the Cross River Rail project team on 1800 010 875.TTY users phone 13 36 77, then ask for 1800 010 875.
Speak-and-listen users phone 1300 555 727, then ask for 1800 010 875.
Internet relay users connect to the National Relay Service then ask for 1800 010 875.
Watch our station upgrades and accessibility improvement videos
Download our brochure
Embedding Accessibility Co-design into the Delivery of Public Transport Infrastructure
This document outlines a toolkit for incorporating an accessibility co-design approach that can be integrated into the Queensland State Government’s standard practices for delivering public transport infrastructure both now and in the future.