Privacy Disclaimer

This website is maintained by the Cross River Rail Delivery Authority (CRRDA) which operates the website using the name ‘Cross River Rail’ (CRR).

This Privacy Statement applies to all the publicly accessible pages located at this website, and other communications with Cross River Rail including phone calls, emails, form submissions, stakeholder and community engagement activities, and written correspondence.

Cross River Rail does not have any responsibility for the privacy policies or practices of third party sites linked to the website.

Personal information collected by Cross River Rail for the purposes set out in this disclaimer will be managed in accordance with
the Information Privacy Act 2009 (QLD). This includes information collected by or disclosed to our appointed contractors.


How we use information collected

We collect and manage information as described on this page, unless stated otherwise.
This may include both anonymous and personal information.

‘Personal information’ has a broad definition and may include, but is not limited to, your name, address, phone number, email address – basically any information from which you can be identified.

We may ask you to provide personal information if you request a service from us or from our appointed contractors, submit an enquiry, subscribe to project updates, seek feedback, or participate in stakeholder and community engagement activities, but only in order to:

  • Provide news, updates and information that you have subscribed to, or requested from us.
  • Meet your needs (e.g. answer a question or suggest appropriate content or services for you).
  • Better understand customer needs (e.g. assess or improve the quality of our services to you).
  • Satisfy the stakeholder and community engagement functions of the CRR Project
  • Meet legal requirements.

Other website usage information is collected during each visit. This is aggregated with similar logged information and published in reports so Cross River Rail can identify patterns of usage on the site.

This assists us in improving the site and the services offered on it.


What Information we collect

Cross River Rail Delivery Authority may collect information in a variety of ways:

Some information may be provided by you. This may include your name, email address and postcode or suburb.

When you look at the pages on the site, we also automatically record the website analytics information described below.


Website Analytics

Cross River Rail is committed to providing a useful and effective service via our website.

We use analytics tools to gather information about how our website is accessed and used.

Our website uses Google Analytics.

Google Analytics does not identify individual users or associate your IP address with any other data held by Google.

Google Analytics uses ‘cookies’, which are text files placed on your computer, to help us analyse how users use the site.

The information generated by the cookie about your use of the website may be transmitted to and stored by Google on servers located outside of Australia (including in the United States).

Information that is gathered or derived from using the Google Analytics cookie includes:

  • the number of visitors to the website
  • how visitors arrive at the website, for example did they type the address in directly, or follow a link from another webpage.
  • search terms used to find our site via a search engine
  • the number of times each page is viewed and for how long
  • time and date of your visit
  • the IP (Internet Protocol) address of the device being used, which can sometimes be matched to broad geographic data for use in analytics
  • Information about what browser was used to view the site and the operating system of the computer
  • the pages accessed, documents downloaded, and interactions completed
  • the server address, hostname and top-level domain, for example .com, .info or .au,
  • the bandwidth showing your internet connection speed
  • if the device supports JavaScript or other specific technologies and their version number

​This information will be used by Cross River Rail to improve our website, improve access and usability, and to compile statistical data for reporting purposes.

Read more about Google’s Privacy Policy​.



A cookie is a message given to a web browser by a web server. The browser stores the message in a text file called a cookie.txt. The message is then sent back to the server each time the browser requests a page from the server.

The main purpose of cookies is to identify users and possibly prepare customised web pages for them.

The next time you go to the same website, your browser will send the cookie to the web server. The server can use this information to present you with custom web pages.

This website uses cookies to store information only. If you have configured your browser to reject all cookies you will still be able to generally browse through the site.


Third party tracking

We may also use cookies, pixels, web beacons and other storage technologies from third parties (including Facebook and Google), which collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and targeted advertising. You can choose not to allow companies to track your activities in this way.

Opting out from your browser

You can read more about how Google uses data. You can choose not to allow Google to collect your information by opting out of Google Analytics or specifically opt out of Google Analytics Display Advertiser Features.

Opting out from your device

On your iPhone, iPad or Android, you can change your device settings to control whether you see targeted advertising. This is usually under ‘Privacy’ or ‘Advertising’ in settings.


Disclosure of Information

As Cross River Rail is now a project in delivery, we will disclose and share your information with our appointed contractors to allow them to provide you with communications regarding the CRR Project and related projects and activities (including the New Gold Coast Stations).

Our contractors will have controlled access to information under our direction, but if at any time you wish to unsubscribe from these project communications, please use the unsubscribe function in the emails or contact us.

Cross River Rail will only disclose personal information to other State and Federal Government agencies where one of the following has occurred: the individuals concerned have consented to the disclosure; the disclosure is in accordance with the Information Privacy Act 2009; or the disclosure is authorised or required under a law.