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Watch our station upgrades and accessibility improvement videos

Download our brochure

If you want to know more on the work undertaken in creating more accessible stations for our Dutton Park to Salisbury stations, download our brochure. It is available in both Word and PDF formats.

Embedding Accessibility Co-design into the Delivery of Public Transport Infrastructure

This document outlines a toolkit for incorporating an accessibility co-design approach that can be integrated into the Queensland State Government’s standard practices for delivering public transport infrastructure both now and in the future.

Download toolkit as a PDF (19 MB)

Download toolkit as a Word file (2 MB)

Site visit to Varsity Lakes station as part of the Gold Coast Infill Stations working group engagement.
: Gold Coast Infill Stations engagement with 2D braille and tactile map of Pimpama station
: A 3D model of Fairfield station in use during public consultation at Braille House.
Receiving feedback at the Varsity Lakes station visit to inform the design of future Gold Coast stations.
members of the Cross River Rail Accessibility Reference Group attend a site visit at Yeerongpilly station to provide feedback on station design including but not limited to paths of travel and signage.
members of the Cross River Rail Accessibility Reference Group attend a site visit at Yeerongpilly station to provide feedback on station design including but not limited to lift design and signage
A person with low vision feeling a rock core sample at the Cross River Rail Experience Centre
- A person with low vision feeling a tunnel boring machine cutter disc at the Cross River Rail Experience Centre
A person with low vision feeling a 3D tactile model of Brisbane City at the Cross River Rail Experience Centre

  • Accessibility FAQs

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    • Accessibility at Cross River Rail means creating infrastructure that is functional for all users. Creating accessible infrastructure is a process of designing and constructing infrastructure and systems to meet the needs of all users, now and in the future.

    We asked our Accessibility Reference Group members to share their thoughts about what Accessibility at Cross River Rail means to them:

    “I think the engagement has worked very well because I think the main thing that I’ve found with this project is the sense of respect that we have for each other. So, we respect you as the Cross River Rail Project building the project, but you also respect our input.”
    “When you get introduced to the problems firsthand it’s very important to get things sorted out before you start building because once you start building it’s hard to change the design after it’s been approved.”

    “It might sound easy for people to walk down that hill from Ann Street but that pathway is not easy so to have Albert Street station in the city will be great. Also, all the other connections you have like if you want to go to the football or whatever is on at The Gabba. I do like the convenience of the connection to the PA Hospital because in time, our population is going to grow. It’s going to be an important way into the city.”

    • The Cross River Rail project teams engage with a broad range of stakeholders on an ongoing basis. This includes targeted engagement with people in the disability sector, throughout design and construction project phases. The purpose of this engagement is to identify opportunities to influence design as well as the experience of passengers using these spaces throughout construction and upon project completion. This approach ensures proactive identification of areas of interest and produces greater results for all stakeholders.

    The Cross River Rail Accessibility Reference group meets monthly with additional sessions and site visits conducted as needed for detailed engagement.

    • Cross River Rail is a significant infrastructure project that will deliver improved public transport options across South East Queensland. This commitment includes the need to create a system that supports the journeys of thousands of Queenslanders and to reduce barriers to public transport use, enabling an inclusive and equitable transport experience for all.

    People with a disability make up a significant segment of the Queensland population:

    • 18.3% of the Queensland population or just less than 1 in every 5 Queenslanders have a disability.
    • 10.2% of the Queensland population are carers for people with a disability

    In designing new infrastructure, it is important that users of all abilities are considered throughout design and construction phases.

    • The Cross River Rail project team has worked through topics including but not limited to:

    • Consultation using braille and tactile models to engage on station designs with community members with low or no vision
    • How to enhance system design through user experience testing audio alternatives such as hearing aid loops for people with low or no hearing
    • Improved bus to station and platform to train access through the examination of station layouts and train boarding with a variety of users
    • Improved lift facilities to enable greater independence and improve safety outcomes for passengers using a mobility device.

    The project team have undertaken 7 site visits to engage on topics including train, station, and lift access. Site visits are an important part of the Cross River Rail accessibility engagement process as it helps the team understand existing conditions on the ground, identify issues and work through solutions in a very practical real world situation in a live station environment.

    To find out more about how Cross River Rail is working to provide equitable experiences for all passenger accessibility requirements, visit the links below: